As regular readers may recall, I had quite a run-in with Home Depot about a year ago. That run-in was over promises to deliver merchandise that eventually arrived late — and not until after a poor customer service experience and numerous telephone calls.

This week, Home Depot decided to send me $1,300!

What you say…

Well, me too.

What!!!

So I called the lovely Markia at Home Depot Credit and asked why a $1,300 credit suddenly appeared. She politely told me that I had paid $1,300 (on an account that hasn’t been used since August 2005) via EFT.

What!!!

Well, Markia, out of what bank account?

Markia informs me that they don’t keep track of such things.

Now, I know for sure that no money came out of any bank account that I or my family may have. I also know that no transfer was made from any other credit card, or from any other source I know of.

In the end, my identifying the issue did nothing. Markia insists that my wife has to call (primary account holder etc.) and without her doing so, there is nothing she can do. She can’t even refer it to their investigation unit…

I feel bad for Markia – she’s limited to following a script. I would suggest to whomever is the new CEO at Home Depot – focus on customer service. Elsewise Lowes will crush you. Better yet, I hope the local hardware store – which I do support – crushes you.

In the meantime, I’ve got to figure out what we’re going to do with the free money. Anyone need a new grill? 👿

Oh, and if you are the poor person out there who’s down $1,300 – sorry man, there’s nothing they can do for you.